Thank you for shopping at AliveWear Collection LLC! We strive to provide a seamless shopping experience, including fast and reliable shipping. Below is important information about our shipping process.
Shipping Policy:
Company Name: AliveWear Collection LLC
Address: 931 Vernon Ave, Apt 6 Madison, WI 53714
Email: rogergourley@alivewearcollection.com
Phone: 262-245-3747
Processing Time: All orders are processed within 1-3 business days after your order is placed and payment is confirmed. Orders are not processed, shipped, or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will notify you via email. Shipping Rates & Delivery Times: We offer various shipping options to suit your needs:
Standard Shipping (5-7 business days): Flat rate of $5.99 for orders under $100. Free standard shipping on all orders over $100.
Expedited Shipping (2-3 business days): Rate calculated at checkout depending on your location and order size.
Next Day Shipping (1 business day): Rate calculated at checkout depending on your location and order size.
Please note, shipping times are estimates and begin after the order has been processed.
International Shipping: Currently, we only ship within the United States. We are working on expanding our shipping options to international destinations soon.
Tracking Your Order: Once your order is shipped, you will receive an email with tracking information. You can use this information to monitor your package’s delivery status through the courier’s website.
Shipping Delays: While we strive to meet our delivery estimates, unforeseen circumstances (such as weather delays or carrier-related issues) may cause delays. If your package is delayed beyond the expected delivery time, please contact us at rogergourley@alivewearcollection.com or call 262-245-3747.
Undeliverable Packages: If a package is returned to us due to incorrect address information provided by the customer, we will contact you to confirm the correct address. The customer may be responsible for any additional shipping costs.
Damaged, Lost, or Stolen Packages: If your package arrives damaged, please contact us immediately with photos of the damage, and we will assist you in replacing the item. AliveWear Collection LLC is not responsible for lost or stolen packages after delivery has been confirmed. However, we will do our best to assist you in tracking and resolving any shipping issues.
