At AliveWear Collection LLC, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a simple and transparent refund and returns policy. Please read the details below to understand how we handle returns and refunds.
Returns Eligibility To be eligible for a return, the item must meet the following conditions:
The item must be unused, unwashed, and in its original condition. The item must have all original tags attached. The return request must be made within 30 days of the delivery date. Items that do not meet these conditions (e.g., worn, damaged, or altered in any way) will not be eligible for a return or refund.
Non-Returnable Items The following items are non-returnable:
Sale or clearance items. Gift cards. Intimate or personal items such as lingerie or swimwear.
Return Process To initiate a return, please follow these steps:
Contact us at rogergourley@alivewearcollection.com with your order number, a description of the item(s) you would like to return, and the reason for the return. Our customer service team will review your request and provide you with a return authorization and shipping instructions. Pack the item securely in its original packaging, including the invoice or proof of purchase. Once we receive your returned item and it passes inspection, we will process your refund.
Shipping Costs for Returns Customers are responsible for the return shipping costs unless the item was defective or we sent the wrong item. We recommend using a trackable shipping method as we are not responsible for lost or damaged returns during transit.
Refunds Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note:
Shipping costs are non-refundable. If the item was marked as a gift, refunds will be issued as store credit.
Exchanges If you need a different size, color, or product, we recommend returning the original item following the return process above and placing a new order for the replacement.
Damaged or Incorrect Items If you received an incorrect or damaged item, please contact us at rogergourley@alivewearcollection.com within 7 days of receiving your order. We will arrange for a replacement or a full refund, including shipping costs.
Contact Information If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
AliveWear Collection LLC 931 Vernon Ave Apt 6 Madison, WI 53714 Email: rogergourley@alivewearcollection.com Phone: 262-245-3747
We value your business and appreciate your understanding of our refund and return policies. Thank you for shopping with AliveWear Collection LLC!
