How do I place an order? You can easily place an order through our official website. Browse our women’s clothing collection, select the style and size you like, click “Add to Cart”, and follow the prompts to complete the checkout process.
What payment methods do you offer? We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other popular secure payment methods.
How long does it take to process an order? Typically, orders are processed and shipped within 1-3 business days. We will notify you of the processing status of your order and the estimated arrival date via email.
Do you ship internationally? Currently, we only ship within the United States. If you are outside the United States, please contact us for more information.
How long does it take to ship? Standard shipping takes 5-7 business days, and expedited shipping takes 2-3 business days. The specific time may vary depending on the shipping address.
How do I track my order? Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the real-time status of your order on our logistics partner’s website.
What is your return and exchange policy? We want you to be completely satisfied with your purchase. If you are not satisfied with the product you received, you can request a return or exchange within 30 days of receiving the product. The product must be in new, unused, unwashed condition and in its original packaging.
How do I request a return or exchange? Please email us at rogergourley@alivewearcollection.com or call our customer service at 262-245-3747. Our team will provide you with specific instructions for the return and exchange process.
How can I make sure I have selected the right size? Each product page comes with a detailed size guide to help you choose the right style for your personal measurements. If you have any questions about sizing, please feel free to contact our customer service team for assistance.
Do you have discounts or promotions on your products? We regularly offer promotions and discounts, and you can get the latest information by signing up for our email newsletter. In addition, details of promotions will be displayed on the website from time to time.
How can I contact your customer service team? You can contact us at:
Email: rogergourley@alivewearcollection.com Phone: 262-245-3747 We will respond to your questions or requests as soon as possible.
What are the materials and quality of the products? We select high-quality fabrics to ensure that each product has good comfort and durability. You can view the specific material description of each product on the product detail page.
How do I care for my clothing? Each product comes with detailed washing and care instructions. Please follow the instructions on the label to ensure that your clothing remains in the best condition.
Can I cancel or modify my order? If you wish to modify or cancel your order after placing an order, please contact us as soon as possible. If the order has not been processed, we will do our best to accommodate your request. Orders that have been processed cannot be canceled.
